hese General Terms and Conditions apply to every group activity organized by Alpacas Zeelandia. Deviations from these terms are only valid when agreed upon in writing.

1. Execution

Alpacas Zeelandia does its utmost to deliver the alpaca group activity properly and according to expectations. Participation in the activity is entirely at your own risk. You must always follow the instructions of the Alpacas Zeelandia staff.

2. Booking

Group activities can only be booked online via our website.

3. Confirmation and group composition

For the group activity, you will receive a confirmation email containing additional information. Participating with more attendees than indicated during booking is not possible. Changes to the number of participants can only be requested by email up to five days before the date of the activity. You may only bring extra participants with our written permission, subject to paying the additional fee.

A minimum age of 10 years applies to most group activities. Children under 15 must always be accompanied by a (paying) adult parent/guardian/friend. Alpacas Zeelandia reserves the right to refuse a group on the scheduled day if the group composition conditions are not met.

4. Payment

Depending on the chosen activity, you will pay the full reservation amount or a minimum deposit of €25 per person when booking. The remaining balance must be paid in cash on-site before the activity begins. All our prices include VAT.

5. Cancellation of the activity

5.1 Cancellation by you as a participant:

Up to 3 days before the start of the activity, you can cancel the booked activity yourself online via the link in your confirmation email (does not apply to bookings placed before February 18).

The conditions if you are unexpectedly unable to participate in the registered group activity are as follows:

• 5.2 > 10 days before the start of the activity:

  Free of charge. The amount already paid will be refunded by Regiondo.

• 5.3 > 5 and < 10 days before the start of the activity:

  Fee: 25% of the amount already paid, up to a maximum of €6.25 per ticket. The amount paid, minus the 25% fee, will be refunded by Regiondo.*

• 5.4 > 3 and < 5 days before the start of the activity:

  Fee: 100% of the amount already paid, up to a maximum of €25.00 per ticket.

• 5.5 > 1 and < 3 days before the start of the activity:

  Send an email to [email protected] including your IBAN. Online cancellation is not possible. Fee: 100% of the amount already paid, up to a maximum of €25.00 per ticket.*

*If the amount already paid for the booked activity is higher than €25.00 per ticket, please contact us by email after canceling and provide your IBAN.

• 5.6 < 24 hours before the start of the activity and No-shows:

  Fee: 100% – the full amount of the booked activity. We will send you a payment request for the remaining balance, which must be paid within 24 hours. If unpaid, the collection will be handed over to a collection agency.

• 5.7 Late arrival:

  If you have not settled your remaining balance or have not arrived by the scheduled start time, you cannot participate in the activity. Payment of the full amount remains mandatory. Fee: 100% – the full amount of the booked activity. A payment request for the full remaining balance will be sent, due within 24 hours before being referred for collection.

5.8 Cancellation by Alpacas Zeelandia due to weather

If Alpacas Zeelandia cancels the activity due to weather conditions, this will be communicated via email by 8:00 PM on the day prior at the latest. In most cases, an alternative date/option will be offered, and your deposit will remain valid. If the offered alternative does not meet your preferences, your deposit will be refunded. The refund processing time is approximately 14 business days, handled by Regiondo.

5.9 Same-day cancellation by Alpacas Zeelandia due to unforeseen circumstances

In the event of a same-day cancellation due to unforeseen circumstances, Alpacas Zeelandia will contact you by phone, send an email, and post an update on our Facebook page. Alpacas Zeelandia will usually offer a suitable alternative; if this does not suit your preferences, the deposit will be refunded.

6. Rescheduling the activity by you as a participant:

• 6.1 > 3 days before the start of the activity:

  Free of charge online via the link in your confirmation email (does not apply to bookings placed before February 18). The amount already paid will be transferred to your new booking.

• 6.2 < 3 days before the start of the activity:

  It is not possible to reschedule the booking (online). Send an email to [email protected]. In exceptional cases, we may reschedule the activity for an administration fee of 25% per ticket.

7. Start time

Please arrive on time and at least 10 minutes before the scheduled start time. If you are not present or have not paid your remaining balance by the start time, you cannot participate. Payment of the full amount remains due.

8. Dress code

Please ensure your clothing is appropriate for the activity you are joining:

• Beach Walk & Beach Combos (the alpacas always walk through the water):

  • Spring/Summer: Waterproof shoes, shorts, and a hat or cap.

  • Autumn/Winter: High rubber boots, windproof and waterproof clothing, and a warm hat.

  • Wear layered clothing to stay warm in overcast or windy weather; it is always cooler by the sea. Always bring a spare set of dry clothes, shoes, and socks.

• High Tea and Forest, Farmland & Rescue Combos:

  • Spring/Summer: Always bring an extra sweater or cardigan.

  • Autumn/Winter & chilly days: Bring extra warm clothing. Heaters are available in the AlpaCafé, but the temperature cannot be set too high for the well-being of the animals.

9. Liability

Participation in activities is at your own risk under all circumstances. You must follow the instructions of Alpacas Zeelandia staff. Alpacas Zeelandia cannot be held liable for damage caused by failure to follow these instructions. Furthermore, Alpacas Zeelandia and its staff cannot be held liable for missing, lost, or damaged personal belongings.

10. (Rescue) Alpacas

As a guest of Alpacas Zeelandia, you are primarily a guest of our alpacas. Alpacas are curious, intelligent, and sensitive animals. To ensure an enjoyable experience for everyone:

• Listen carefully to all instructions provided.

• Feed the alpacas only the food supplied by Alpacas Zeelandia.

• Never leave trash or food scraps behind.

• Behave calmly, do not shout, and do not chase the animals.

• Smoking is strictly prohibited across the entire grounds.

In cases of misconduct of any kind, you will be asked to leave the premises without entitlement to a refund.

11. Dogs

Dogs are not allowed anywhere on the premises. Dogs are also not permitted on any of the Alpacas Zeelandia walking programs.

12. Allergies and (food) intolerances

We cannot cater to specific dietary allergies or intolerances. If you have an allergy or intolerance, you are permitted to bring your own food and/or non-alcoholic drinks. However, no discount will be applied to the activity price. This also applies to vegan or vegetarian requests.

13. Minimum age

A minimum age of 10 years applies to most activities. This policy is strictly enforced to ensure the well-being of our alpacas and the enjoyment of all guests. Participation under the specified age is not permitted.

If you have reserved a spot for someone who turns out to be younger than the age required by Alpacas Zeelandia, payment for this reserved spot remains non-refundable, and the underage individual cannot join the activity. Alpacas Zeelandia is under no obligation to offer an alternative activity in this situation (though an alternative activity may occasionally be offered at an additional cost).